Privacy Policy

Last updated: 2 November 2026

Identity and role of the data controller

glowtivo acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our informative resource on audiovisual production topics including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and workflows for television networks and live events. Our registered address is Unit 53 Lidgate Crescent, Langthwaite Grange Ind. Est., South Kirkby, Pontefract, West Yorkshire, WF9 3NR, United Kingdom and you may contact us using the details enquiries@altech.ac.uk or 01977 659880.

Scope of the notice and the people it covers

This privacy notice applies to all visitors to the website, individuals who submit enquiries through the contact form, and anyone who provides personal data in the course of exploring or engaging with our course materials. It covers processing activities carried out by glowtivo within the United Kingdom and explains how we handle data under UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations.

Categories of personal data and the sources from which they are obtained

We collect identification data such as your name, contact information including email address and telephone number when you use the contact form, and technical data such as IP address, browser type, and device information gathered automatically. Additional details may include your professional background or interests in audiovisual production if voluntarily supplied. Data is obtained directly from you, from your device through standard web technologies, and in limited cases from third-party analytics providers that we engage.

Purpose-by-purpose explanation of processing and the legal basis for each purpose

We process contact details to respond to enquiries on the basis of legitimate interests in providing customer support. We use technical data to maintain website functionality and improve user experience under legitimate interests. Where you consent via the cookie banner we process data for analytics and marketing purposes. Enrolment-related data for our courses is processed under contract when you register for resources or events. Each purpose is documented internally with corresponding legal bases recorded in our processing register.

Whether providing data is required and the consequences of not providing it

Supplying certain personal data is necessary to use the contact form or access restricted course materials. If you choose not to provide required information we may be unable to respond to your query or grant access to specific resources. Optional fields can be left blank without affecting core website functionality.

Cookies and similar technologies

The website employs cookies and similar tracking technologies to remember preferences and gather usage statistics. A site-wide cookie banner allows you to manage your preferences. Please refer to our separate Cookie Policy for detailed information on the types of cookies used and how to control them.

Processors, service-provider categories, recipients, and disclosures required by law

We share data with service providers such as hosting companies, email delivery platforms, and analytics services that act as processors under contract. Categories include IT support providers and marketing platforms. We may disclose information where required by law, regulation, or legal process such as requests from competent authorities.

International transfers and the safeguards used when they apply

Some processors may be located outside the United Kingdom. In such cases we rely on appropriate safeguards including standard contractual clauses approved by the UK Government or adequacy decisions where available to ensure an equivalent level of protection.

Specific retention periods or defensible criteria for deciding them

Contact form submissions are retained for up to two years to handle follow-up enquiries. Technical logs are kept for twelve months for security and troubleshooting. Course registration data is retained for the duration of your engagement plus six years to meet legal accounting requirements. Criteria for retention include legal obligations, business necessity, and your rights to erasure.

Security and data-minimisation practices

We implement appropriate technical and organisational measures including encryption in transit, access controls, and regular security reviews. Data collection is limited to what is necessary for the stated purposes. While we take reasonable steps we cannot guarantee absolute security against all threats.

All applicable data-subject rights and a practical method for exercising them

You have rights to access, rectification, erasure, restriction, portability, and objection. To exercise these rights please contact us at enquiries@altech.ac.uk or 01977 659880 providing sufficient information to verify your identity. We aim to respond within one month.

The right to withdraw consent and object to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by adjusting cookie settings or contacting us. You can object to direct marketing by using the unsubscribe option in communications or by writing to us. We do not engage in profiling that produces legal or significant effects.

The right to complain to the competent supervisory authority

If you are unsatisfied with our response you may lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or via their website. We encourage you to contact us first to resolve concerns.

Children or age restrictions

Our website and courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that data from a minor has been collected we will take steps to delete it promptly.

Automated decision-making and profiling

We do not use automated decision-making or profiling that produces legal effects or significantly affects individuals. Any analytics are used solely for internal improvement of our audiovisual production resources.

Policy changes and the effective or last-updated date

We review this policy regularly and update it when necessary to reflect changes in law or our practices. The last updated date appears at the top of this page. Continued use of the website after updates constitutes acceptance of the revised policy.